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Frequently asked questions

Our shipping policy includes standard free shipping services for our products.

We typically process orders within 1 to 3 days, depending on stock and demand.

While delivery times may vary based on your location, you can generally anticipate your order to arrive within nine to fifteen business days after it has been shipped.

Link to our shipping policy.

Smart Plant Ivy is an advanced plant care solution equipped with an AI chip for automatic water, light, and temperature detection.

It offers 70+ expressions and seamless integration with popular smart home platforms like Apple HomeKit, Google Home, and Amazon Alexa.

Yes, Smart Plant Ivy seamlessly integrates with Apple HomeKit, Google Home, and Amazon Alexa for convenient control and monitoring. It's also possible to use the Tuya Smart App.

Yes, you can customise the settings and expressions for your plants through our user-friendly app, allowing you to meet your plants' unique needs with the built-in plant selector. The app offers further customisation options, such as displaying photos, activating sleep mode, and adjusting various other settings to enhance your Smart Plant Ivy experience.

The Smart Plant Ivy package comes complete with Ivy, a flower pot, a USB-C charging cable, and two varieties of pebbles for plant decoration.

Ivy will notify you when it needs water and how much it requires, both through its facial expressions and our Tuya Smart App.

Ivy automatically absorbs water from its tank, but it only supports adding water to the reservoir, not watering directly into the soil.

Ivy's expressions are based on a complex behavior model called the behavior tree (BT).

It responds to touch and environmental changes, bringing out expressions based on its behavior tree.

Smart Plant Ivy seamlessly adapts to a wide variety of plants through its intelligent water reservoir system, empowered by AI. Although our app officially supports over 40 plant types, you're free to grow any real plant in your Ivy.

Our AI technology ensures Ivy adjusts to meet the specific needs of any plant you choose, promoting a healthy growth environment.

Yes, Ivy regularly receives OTA software updates every few weeks to ensure optimal performance and introduce new features. Additionally, special updates are rolled out during festive occasions like Halloween and Christmas to add unique expressions to Ivy.

Yes, Smart Plant Ivy comes with a one-year warranty, covering any defects in materials and workmanship under normal use.

Free Shipping

Enjoy complimentary, safe, and reliable shipping across the globe. We deliver your Smart Plant Ivy to your doorstep at no extra charge.

24/7 Customer Service

Experience exceptional support anytime you need it. Our dedicated live chat team is available 24/7 to cater to both you and your Ivy's needs.

Secure Payment

Shop with confidence through our secure payment gateway. We safeguard your transactions for a worry-free purchase experience.

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